Customer Service
3600 View of all Your Customer Information
Today's customers demand a high level of service. The Customer Service Center helps you meet this challenge by providing instant access to a complete repository of customer information and interaction history. Customers can work with different employees and know that all are equally informed and able to help. The resulting 'customer intimacy' promotes loyalty and improves your bottom line.
Designed to work exclusively with Infor’s Application-Plus and commerce@work applications, it is quickly implemented, providing immediate benefits and ROI.
Build Customer Loyalty
Customers demand superior customer service. Your CSR’s need a solution that provides them the opportunity to solve most customer inquires without having to place them on hold, or call them back at a later time.
OverDrive’s Customer Service Center gives CSR’s and Inside Sales the ability to view all information about a customer from one single-screen point of entry. All customer activity is consolidated and displayed, making the hand-off between employees seamless for your customers.
The result: customer inquires are handled more effectively, making your CSR’s more productive and improving customer satisfaction.
To learn more:
Customer Service Center Data Sheet